When ordering, a 25% nonrefundable deposit is required to secure your date and booking. No booking is confirmed without a confirmation reply and deposit received. The remaining balance is then due 7 days prior to your collection date. We reserve the right to cancel orders where payment in full has not been made by the payment due date.

If the order is less than £50.00 it will be payable in full at the time of ordering.

Cakes must be kept in the fridge prior to cutting. Once cut, allow your cake to come to room temperature before eating.

The cake should then be stored at room temperature (except on very warm days when refrigeration will be necessary). Cake should be consumed within 3 days.

Should your delivery be held up for any reason such as adverse weather conditions or unforeseen traffic delays which are out of our control, compensation or refunds will not be offered.

Thank you for your understanding and cooperation. If you have any further questions please don’t hesitate to contact us or see our FAQs on the web page

Deposits are non-refundable.

Where advance notice of 3 weeks is provided, orders may be postponed (subject to availability). This will incur a £10.00 surcharge fee.

Within 2 weeks of your collection date, NO refunds or credits will be issued for cancellations. Postponements are not available within 2 weeks of collection date.

Collection is from our premises. Specific collection address will be sent following placement of your order

A late fee must be paid if you are more than 30 minutes late for your collection without prior notice. This is payable BEFORE your order is handed over.

Delivery of celebration cakes is available at an additional cost depending on location and subject to availability.

*Postal items, once posted, are in the hands of a delivery company. We are not liable for any mistreatment of items or any damage of goods due to handling or weather conditions.*